TERMS & CONDITIONS OF SERVICE | TERMS & CONDITIONS OF SALE | OUR GUARANTEE | PRIVACY POLICY


Welcome!

This website is operated by Thomas and George Furniture Inc. a Duly Registered Corporation based in Metro Manila, Philippines. By visiting our site and/ or purchasing products from us, you engage in our “Service” and agree to be legally bound by these Terms and Conditions you find outlined in the tabs below.


  • + TERMS OF SERVICE - USE OF THE WEBSITE

    This website is operated by Thomas and George Furniture Inc. Throughout the site, the terms “we”, “us” and “our” refer to Thomas and George Furniture Inc. Thomas and George Furniture Inc offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers and merchants, re-sellers, dealers or distributors.

    Please read these Terms carefully in each section in the Tabs below before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms and Conditions.

    LIMITED EDITION PIECES:

    We reserve the right to limit the sales of our products or Services. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time.

    ERRORS, INACCURACIES, CHANGES AND OMISSIONS:

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

    THIRD PARTY LINKS:

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    In no case shall Thomas and George Furniture Inc, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    LIMITATION OF LIABILITY AND INDEMNIFICATION:

    You agree to indemnify, defend and hold harmless Thomas and George Furniture Inc and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    CHANGES TO TERMS OF SERVICE:

    You can review the most current version of the Terms of Service at any time at this page.
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    Questions about the Terms of Service should be sent to us at clientcare@thomasandgeorgefurniture.com

  • + TERMS OF SALE

    1. GENERAL TERMS & CONDITIONS OF SALE for all orders and purchases made with Thomas & George Fine Furniture Inc. regardless of wether the transaction is made Online or directly with the Central Office. :

    a. These Sale Terms apply between THOMAS & GEORGE FINE FURNITURE INC. (Philippines) and the Person named on a Quotation or Sales Order (you) regarding you buying from us the Goods or Services, on and subject to an Agreement.
    b. If you do not accept these Sale Terms, then we will not process your Sales Order.
    c. An Agreement will be on and subject to any special conditions set out by us in a Quotation, Sales Order or Sales Invoice, these Sale Terms and our Privacy Policy, whether you make your order over the phone, via email or through our Online Shop. Additionally, our Website Terms will also form part of that Agreement if you have made your order through our Online Shop.
    d. No other terms and conditions will apply to the Agreement, including any you purport to make when placing an order with us.
    e. An Agreement may only be cancelled or varied with our prior written consent.

    2. DEFINITIONS & INTERPRETATIONS:
    In these Sale Terms unless the context otherwise requires:
    a. Agreement means a contract between us and you for the sale and purchase of the Goods or Services on and subject to the terms and conditions referred to in clause 1.3
    b. Anticipated Delivery Date is deemed to be the greater of either your requested delivery date or our achievable delivery date
    c. Goods mean the goods (if any) agreed in the Agreement to be supplied by us to you
    d. Payment has the meaning given in clause 8.1
    e. Quotation means the form, tender or quotation submitted by us to you regarding the Goods or Services
    f. Sales Order means the schedule detailing the Goods or Services ordered that have been confirmed by you and are to be delivered in accordance with these terms and conditions.
    g. Sales Invoice means the sales invoice issued by us to you which is subject to these terms and conditions, and
    h. Services mean the services (if any) agreed in the Agreement to be performed by us to you.
    •The expression Person includes an individual, the estate of an individual, a government body, a corporation, an association (incorporated or unincorporated) and a statutory or other authority.

    3. QUOTATIONS, SALES ORDERS & INVOICES
    a. A Quotation is valid for 30 days or such other period as stated in the Quotation, unless it has been withdrawn by us.
    b. A Quotation is not an obligation to sell, but is merely an invitation to treat. No contractual relationship arises from a Quotation until your order has been accepted by us in writing, and after you have made full payment of the deposit where required in accordance with clause 4.
    c. Any special conditions specified in a Quotation, Sales Order or Sales Invoice will take precedence over these Sale Terms to the extent that they are inconsistent with these Sale Terms.
    d. We reserve the right to cancel the Quotation or Sales Invoice, without liability to you, except we will promptly return to you any deposit you have paid us under a Sales Invoice. e. We reserve the right to refuse any order you place with us refuse service to anyone for any reason at any time.

    4. CONFORMITY TO DESCRIPTION:
    a. Whilst reasonable efforts are made by us to:
    b supply Goods with correct sizes, slight variations in size may occur
    c. maintain consistency, variations from sample in colour and quantity may occur
    d. supply material in accordance with the quality of any samples submitted to you or quoted for, the quality cannot be guaranteed, and
    e. supply Goods to specific colours, variations from colour may occur (ie. colours in person may vary slightly from what you see on your monitor, depending on your monitor settings), and
    f. we will not be liable to you for any such variations or inconsistencies.
    g.Photographs, drawings, illustrations and any other particulars associated with or given in descriptive literature or a catalogue of ours, approximate the Goods or Services offered by us, and cannot be relied on by you.
    h. Any performance data provided by us or a manufacturer is an estimate only and should be construed accordingly.

    5. PRICE:
    a. All prices for Goods or Services are quoted in AUD and include GST, unless otherwise noted.
    b. Unless otherwise stated by us in writing, the prices quoted in a Quotation or Sales Order or set out in a Sales Invoice exclude delivery, installation, insurance in transit, packaging, crating, handling charges, agents’ charges and any other charge for a Good or Service.

    6. TERMS OF PAYMENT:
    a. You must pay us in PHP (Philippine Peseos) according to the payment terms set out in the Quotation or Sales Order.
    b. If you order through our Online Shop, Payment in full is required.
    c. If you order through the Office and your order is yet to be made, a 50% Downpayment is required before your order may be processed and started. In the case of Commissioned, Bespoke or Custom Design Service, the agreed engagement fee must be paid prior to the presentation of any design concepts to you.
    d. Our Company Policy Requires Payment in full prior to shipment or delivery. If payment is by Check, it must be clear the bank account prior to shipping or delivery. e. We accept payment via Direct Bank Deposit, Bank Wire Transfer, Money Transfer, Visa, MasterCard.
    f. Any confidential and private information we receive in processing your payments under this Agreement will be held and used in compliance with our Privacy Policy.

    g. Time for payment is of the essence, and failure to pay in time will entitle us, without prejudice to our other rights, to: h. suspend any outstanding delivery
    i. cancel the Agreement and seek damages for breach of contract and our costs of recovery, and/or
    j. charge interest on the outstanding amount at 6% above the RBA cash rate from time to time each day from the date of payment until the date of payment, both before and after any judgment.
    k. You must not make any deduction or withholding of any type from any Payment due to us, unless you have a valid court order requiring an amount equal to that deduction to be paid by us to you.
    l. For furniture and lighting that carry a lead-time of 10 weeks and over, you can place a 50% deposit to place the order. This deposit is non-refundable. We will contact you just prior to the item's completion to organise the balance of payment and delivery. We will store items for you free of charge for two weeks after they are completed, after this, storage fees will apply. If the balance payment is not made on an item four weeks after completion, we reserve the right to cancel your order and your deposit will be forfeited. Please contact us to arrange a 50% deposit as this option is not offered on the website.
    m. Please note also that our quoted price is inclusive of VAT

    7. SHIPMENT & DELIVERY:
    a. On acceptance of an order, we may confirm the period of shipment or delivery and must notify you of any variation from the quoted period. Unless you object in writing within 7 days of that notification to you, the period of shipment or delivery notified to you will be the contractual period for shipment or delivery.
    b. A quoted period for delivery will only start on the date you approve our drawings, specifications and finishes schedules (as applicable), or on the date you pay the deposit, whichever is the later. We may extend the quoted period if you request any variation to the drawings and finishes schedules after that date.
    c. We will not accept any liability or responsibility for delays in the delivery of Goods. We will only be liable for liquidated damages for a delay in delivery if these have been stipulated in the Quotation, Sales Order or Sales Invoice, and are limited to 5% of the contract value of the Agreement.
    d. Quotes of deliveries are given with best intentions but are not guaranteed. Time is not of the essence regarding the delivery of the Goods or the Anticipated Delivery Date, unless the Quotation, Sales Order or Sales Invoice expressly states otherwise. Time for delivery cannot be made of the essence by notice from you.
    e. Delivery will be deemed to be made when the Goods are delivered to the place specified in the Quotation, Sales Order or Sales Invoice. If the customer has requested that goods be left unattended, or with a third party representative no responsibility will be taken for loss or damage by THOMAS & GEORGE FINE FURNITURE INC. or their freight partners. We reserve the right to make part deliveries of any order and each part delivery will constitute a separate sale of Goods on these Sale Terms and may be invoiced separately. A part delivery of an order will not invalidate the balance of an order.
    f. If for any reason you do not accept delivery of the Goods or performance of the Services when they are ready for delivery or performance, or we cannot deliver the Goods or perform the Services on time because you have not provided us with appropriate instructions, documents, licences or authorisations, we reserve the right to:
    • invoice you up to 80% of the total amount of the Sales Invoice, and
    • charge you a weekly storage fee that will be calculated in weekly increments (or part thereof) based on our applicable standard warehousing rates, to accrue from 2 weeks after the Anticipated Delivery Date until the date of delivery:

    • If we attempt delivery of the Goods to you, and it is discovered that the delivery site is not ready for installation of the Goods, and as a consequence, we are required to return the Goods back to its own premises and subsequently re-deliver the Goods to you, we will be entitled to charge you a reasonable fee to recover the additional transport and storage costs.
    g. The customer is responsible for verifying all access and measurements such as doorways, elevators, and stairwells. We cannot accept returns for furniture that does not fit.

    8. OWNERSHIP & RISK:
    a. Title to the Goods will not be transferred to you (or any financial institution and or agent facilitating the acquisition of the Goods by you) until the total purchase Price and any other sums due to us under these Sale Terms, including any late payment charge payable, has been duly paid in cleared funds to us (Payment).
    b. Unless and until such Payment is so made:
    • you will hold the Goods and any money received by you in respect of the sale or disposal of them (or if any part of the whole thereof has been damaged or destroyed, any insurance or other compensation moneys received) on trust for us, and
    • you will store the Goods or hold such money in such manner as to show clearly that they are our property.
    c. Until Payment has been made, you irrevocably authorise us at any time to enter onto any premises on which:
    • our Goods are stored or held to enable us to inspect the Goods and/or if you are in default under clause 6, to reclaim the Goods. You indemnify us and hold us as not liable in respect of any action taken pursuant to our rights under this Agreement, and
    • you have retained records concerning the Goods being held, so as to permit us to inspect and copy such records where necessary.
    d. The risk in the Goods will pass to you on delivery. You accept the responsibility for insurance for the Goods from that time, but delivery does not make you the owner of the Goods until Payment in full.
    e. Until final Payment is made in accordance with these Sale Terms, neither you nor any administrator appointed pursuant to any section of the Corporations Act will move any part of the Goods from the location to which it was delivered by us nor will you sell or contract to sell, mortgage, charge, lease or otherwise dispose of the same or part with possession of the same.
    .

    9. INSPECTION & ACCEPTANCE
    a. You must inspect all Goods on delivery.
    b. You must notify us if the Goods or Services are not in accordance with the Quotation, Sales Order or Sales Invoice within 48 hours of delivery or performance. Failing such notice and to the extent permitted by statute, the Goods or Services and their condition will be deemed to have been delivered or performed and accepted by you.

    10. CANCELLATION & RETURNS:
    a. We will not accept the return of the Goods delivered to you if the Goods delivered have been accepted or deemed accepted by you or you wish to change your mind and cancel the Sales Order, unless we choose to do so in our sole discretion.
    b. If we do accept a cancellation of your Sales Order, you agree to arrange a return of the Goods, at your cost and risk, to our nominated returns depot, as we nominate, and you agree to return the Goods in their original condition, in their original unopened and sealed packaging, accompanied by the original Sales Order docket receipt or another form of proof of purchase. You also agree that we are entitled to deduct from any refund of the Payment made by you, the cost of the original delivery and an amount that we reasonable believe reflects the loss to us in accepting the cancellation, including any storage costs and any mark down of the price of the Goods.
    c. If, after you have made full payment of the deposit where required in accordance with the Quotation, Sales Order or Sales Invoice but before the Goods are delivered to you, you wish to change your mind and cancel the Sales Order and we do accept such cancellation, you agree that we are entitled to forfeit the whole of the deposit paid by you, and charge you with any additional amount that we reasonable believe reflects the loss to us in accepting the cancellation, including any transportation or storage costs and any mark down of the price of the Goods.

    11. WARRANTIES:
    a. Our Goods come with guarantees that cannot be excluded under Philippine Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
    b. In addition to all rights and remedies to which you may be entitled under the Law and any other relevant legislation, we offer, on behalf of the manufacturers of the Goods, the respective manufacturers' express warranties for those Goods as outlined on the Warranties section of our website (Our Guarantee Tab).

    a. Subject to any Warranties and any guarantees we are required to provide under the Law, and any other applicable laws that cannot be excluded, we will not be liable to you or anyone else, to the maximum extent permitted under law, for:
    • any liability, damage, loss, cost or expense that is beyond the normal measure that you suffer or incur from a breach of this Agreement or that is consequential or following, immediate or eventual, flowing from a breach of this Agreement
    • expenses incurred by you due to any breach of the Agreement
    • a decision, action or inaction taken in reliance on any information provided by us or connected with our website, or
    • loss of profit, loss of revenue, loss of business, loss of opportunity, loss of production, loss of goodwill, loss of reputation, loss of contract, loss in replacing or restoring data, loss of anticipated saving, or loss for any financing costs or increase in operating costs, whether any such loss is direct or indirect, or normal or consequential, in nature (or on any other basis).

    b. To the extent permitted by law, we will not be liable to you if:
    • you use the Goods or Services after informing us they are defective
    • the defect in the Goods or Services arises because you failed to follow our or the manufacturer’s instructions as to storage, installation, commissioning, maintenance or use of the Goods or Services
    • you remove any manufacturer’s serial number
    • the damage or defect is not caused by a defect in workmanship or material, or
    • you alter or repair the Goods without our prior written approval.

    c. To the extent permitted by law and subject to clause 10, our liability for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of the Goods or Services under this Agreement is limited to:

    • In the case of Services:
    • the resupply of the Services; or
    • the payment of the cost of resupply of the Services; and

    • In the case of Goods:
    • the replacement of the Goods or the supply of equivalent Goods; or
    • the repair of the Goods; or
    • the payment of the cost of replacing the Goods or of acquiring equivalent Goods; or
    • the payment of the cost of having the Goods repaired.

    d. Clause 11.2 is not intended to have the effect of excluding, restricting or modifying:
    • the application of all or any of the provisions of Part 5-4 of Schedule 2 to the ACL, or • the exercise of a right conferred by such a provision, or
    • any of our liability in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

    e. To the extent permitted by law, if we breach the Sale Terms, our liability to you (whether in contract, tort, breach of statutory duty or otherwise) will be limited to an amount which will not exceed the total amount paid by you to us under the Quotation, Sales Order or Sales Invoice, as up to the date of such a breach.
    f. You agree and declare for our benefit that you have relied on your own skill and judgment in entering into the Agreement, and you have not relied on any statement or representation given by any person on behalf of us.
    13. YOUR DEFAULT:
    a. If you default by non-payment or non-performance of any obligation under this Agreement or if any proceedings under any bankruptcy, liquidation or insolvency laws are started by or against you, we will have the right to exercise any one of the following remedies:
    • declare all unpaid amounts of the Sales Invoice to be immediately due and payable
    • require you to make available all documentation and to assemble such parts of the Goods which has not been paid for and to make the same available at a time and place reasonably convenient to us
    • take possession without demand or notice (where the right to demand or notice is expressly waived by you under this clause) of all parts of the Goods as yet unpaid for • sell, lease or otherwise dispose of the Goods publicly or privately
    • terminate this Agreement in whole or in part, and/or
    • pursue any other remedies existing at law or in equity.
    b. In addition to any other payment obligations under the Agreement, you agree to pay to us all costs and expenses, including reasonable legal fees and costs incurred by us, in exercising any of our rights and remedies we are entitled to.

    14.INTELLECTUAL PROPERTY:
    a. You agree that any design, drawing, investigation, bills of material, software, data and general material, or other activities carried out by us specifically associated with the subject of the Quotation, Sales Order or Sales Invoice remains our intellectual property, unless otherwise stated in the Sales Invoice.
    b. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website/Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    15. CONFIDENTIALITY:
    We undertake not to disclose at any time any commercial or technical details associated with the Quotation, Sales Order or Sales Invoice, and to keep such material strictly confidential and in compliance with our Privacy Policy.

    16. ACCURACY OF BILLING AND ACCOUNT INFORMATION:
    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
    Your submission of personal information through the store is governed by our Privacy Policy (Refer to next Tab).

    17. FORCE MAJEURE:
    aIf, in the performance or observance of our obligations under this Agreement, we are prevented, restricted or affected by reason of a force majeure event, including strike, lock out, industrial dispute, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond our reasonable control, we may in our absolute discretion give prompt notice of such cause to you, and we are excused from such performance or observances to the extent of such prevention, restriction or affectation.


  • + PRIVACY POLICY

    PRIVACY POLICY

    HOW YOUR INFORMATION IS COLLECTED

    We collect personal information from visitors to this website such as your name, email address, mailing address, phone number, and other pertinent information essential to verifying your identity and establishing the validity of your age and email address. We do not track your usage of other websites, nor your online buying behavior in other sites outside of thomasandgeorgefurniture.com.

    Personal information is collected only for specific purposes and with the knowledge of the person providing the personal information. To access the website you are not required to register or submit any personal information, except under certain circumstances such as to view prices or purchase products.


    HOW YOUR INFORMATION IS USED

    Personal information provided by consumers and visitors to our website is used to fulfill requests and transactions submitted through the website. From time to time, in our sole discretion, we may use your personal information to send to you important information regarding the website, or changes to our terms, conditions, and policies.
    We may use your personal information to send you marketing-related emails from us, but we have never, and do not intend to ever, send you marketing messages from other companies. If you are receiving emails from us and you wish not to receive any further communications, simply click on "Unsubscribe" in the email you receive or may contact us at customercare@thomasandgeorgefurniture.com.
    We may also use your personal information for our internal business purposes, such as for data analysis, for audits, to improve our website, to analyze usage patterns and to improve our services.
    We may also share certain information with third party organizations for the purpose of processing your credit card transactions or shipping orders to you. We seek to restrict third parties' use of such data to the purposes for which it has been provided and to ensure the third parties do not disclose that information to unauthorized parties.
    Additionally, we may disclose personal information if we determine that such disclosure is required to enforce our Terms of Service; to protect our operations; to protect the rights, privacy, safety or property of Thomas & George Fine Furniture Inc.

    THIRD PARTY LINKS Third-party links on this site may direct you to third-party websites that are re-sell our products byr are not part of our Business Entity. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



  • + TERMS FOR CUSTOMISED | COMMISSIONED PIECES

    ADDITIONAL TERMS & CONDITIONS FOR CUSTOMIZED | COMMISSIONED PIECES

    These additional Terms & Conditions that apply only to Customized or Commissioned Pieces are added on to the General Terms and Conditions of Sale found herein (in the above Tab):

    PAYMENT:
    A 50% Down payment is required before your order may be processed and started.
    In the case of Commissioned, Bespoke or Custom Pieces that will still need to be designed/re-designed and approved, the agreed engagement fee must be paid prior to the presentation of any design concepts to you for approval. If the order proceeds, this amount will be deducted from the final 50% balance of the overall price of the item to be custom made.

    LEAD TIME:
    Furniture and lighting and decor pieces involving a lot of hand crafting work, will naturally take longer to make than simpler pieces.
    a. Estimated manufacturing lead time is 45-60 days or more from the signing date of the sales order and other forms (Design specification form or full size drawings if necessary), and payment of the 50% deposit.
    b. We do not begin the manufacturing process of customized or commissioned pieces without the 50% deposit and your signature on all the necessary forms and drawings.
    c. In most cases, your order will be finished in advance. We will update you regularly on the status of your items.
    Your furniture will be unpacked and placed in the room of your choice. Our delivery service performs simple assembly and disposal of all packaging materials. d. You should inspect all furniture thoroughly upon delivery while the delivery service is still on site. You will need to sign off your furniture as “in good condition” before it will be released to you. e. If you are based overseas, you may send a designated representative to inspect the piece at our factory or we may send you actual photos and videos of your item(s) before professionally packing them for overseas shipment.
    e. We cannot accept responsibility for any damages that occurs once the furniture has been released to you or the shipping company, but we will endeavor to work with you to correct any problems and we reserve the right to determine the best possible solution for any problems that may arise.

    CLIENT'S OWN MATERIAL:
    a. Our pieces include specific materials, fabrics or leather, but in the event the client, decides to provide their own material, we will assess to the best of our ability if the material may be substituted and make our recommendation; nevertheless, we cannot be held liable if upon use, the material proves to be dysfunctional.
    b. We cannot be held liable for any delivery delays due to client’s late supply of material.

    NEW DESIGNS & FINISHES:
    All approved design drawings and sample finishes for bespoke designs that are NOT in our Regular Sample Board Selection must also be signed as approved by you.
    Format must be in prescribed form. Each form must be properly filled out with Client name, dimensions, material specifications, finishing color, any other special notes etc.
    Manufacture will cannot commence without your (Client's) signature of approval/consent. 5. BEFORE creating the Job Order for Production, Please REVIEW and VERIFY measurements and specifications with the Sales Representative involved, just in case anything else was missed. 6. Any additional last-minute changes requested by Client (PRIOR to start of production) that varies from the "Final Approved Design Drawings", must be duly noted on the same document indicating the revision and re-signed by Client including any additional cost for the changes. 7. We do not allow any additional last-minute changes to the signed "Final Approved Design Drawings" AFTER start of production.

    RETURN AND EXCHANGE
    a. Because each piece is designed and/or hand-made for you, your item cannot be refunded, returned, or exchanged.

    CANCELLATION:
    Your order may only be cancelled if the manufacturing process has not started (within 1-2 days). Kindly contact us immediately to cancel your order. A 5% cancellation fee applies.

  • + THOMAS & GEORGE GUARANTEE

    our purchase is an original masterpiece created by Thomas & George Fine Furniture Inc. It was made with careful attention to detail and is constructed with the finest materials. Every effort has been made in order to ensure that this product meets our international standards of excellence.

    Each piece is accompanied by an Identification Card indicating a unique and verifiable serial number which provides a record of its authenticity.

    This certifies that any or all Genuine Thomas & George or Lara K. Furniture Pieces found to be defective by our technical service department as a result of manufacturing fault, materials or construction, will be either replaced or repaired by the company for a period of 25 years from the date of purchase.

    This full guarantee only applies to the Philippines; but countries wherein we have re-sellers like the United States of America and Australia, will be covered for a period of five years. This Guarantee does not cover any damages resulting from accidents and abuses, including those connected to normal wear and tear; as well as improper basic care as out lined in our Furniture Care Guide.

    Furthermore, any or all accompanying accounterments and accessories not directly manufactured by Thomas & George are excluded from the coverage of this Guarantee. Nor does it cover pieces that are custom made or revised in any way or form in accordance to the clients own specifications that are against our technical recommendations. In order to avail of this guarantee, you must be the original owner of the furniture piece and will be required to present your sales invoice and the gusrantee certificate that comes with your piece, duly completed, dated, stamped and signed by an authorized Thomas & George Representative.

  • + FURNITURE CARE GUIDE

    FURNITURE CARE GUIDE

    We recommend always using a protective pad when writing with a ballpoint pen on the furniture surface. Table pads provide the most protection during regular and heavy use of your table.

    When using dining tables, tablecloths, runners and placemats will help to protect the furniture finish from dishes and silverware, and coasters will help protect your furniture from moisture.

    To protect your furniture from scratches, use small felt pads on the bottom of lamps, vases and other accessories you wish to use to decorate your table tops.

    Always lift items from a tabletop, avoid sliding items across a table top as this can abrade and scratch the finish and in extreme cases, the wood surface below.

    Avoid using household solvent-based products such as fingernail polish and polish removers around an unprotected finish.

    Spilled liquids should be wiped from the surface immediately with a soft, slightly damp cloth, in the direction of the wood grain. Liquids damage furniture if not removed promptly because they draw into the wood.

    Remove household dust regularly with a soft, clean cloth, dusting with the grain. It is recommended that the cloth be very slightly dampened with our furniture polishing glaze.

    Extensively polish your furniture every 4-6 months. For flat surfaces, simply apply a small amount of our furniture polishing glaze to a soft piece of cloth and rub vigorously onto the flat wood surface pushing with the grain until a soft sheen appears. Wipe off remaining residue. This glaze may also remove minor surface hairline scratches.

    For carved areas, we recommend using our Natural Bees Wax. Rub on a very light coat of wax with a soft cloth, then buff at once with soft cloth, turning often. Make sure all wax is completely buffed until hard to avoid smears and streaks. An occasional re-buffing will renew the soft gloss. Paste wax helps cover small cracks and checks in old finishes, and can easily be removed with solvent when desired.

    Avoid dry dusting, as it could cause microscopic scratches on your furniture surface. Even dust will scratch the furniture surface if not removed properly. Remember to change dusting cloths frequently.

    Your Furniture is made of both solid mahogany wood and veneers. Wood is a natural material which, even though it is Kiln dried to the correct levels, will still minutely expand and contract with the seasons. This is normal but to minimise this even more, your furniture should not be exposed to extreme heat or humid conditions, such as placing it near a heat outlet or air conditioning vents, or even very close to a window during winter time. High humidity and extreme hot and cold conditions do cause wood to swell. Low humidity causes wood to lose moisture and shrink. Keeping conditions in your room as constant as possible will help prevent this.

    We recommend placing your furniture away from windows or from direct sunlight. This will help to protect your furniture from the damaging UV rays which can gradually bleach out its color. Using sun screens or tinting your windows is another consideration and sometimes even recommended to help protect your fine furniture from UV damage.

    Please do not place plastic, rubber or hot objects directly on your furniture for long periods of time. Chemicals in plastic and some rubber may soften or discolor the finish if left in contact with the furniture.

    Do not use spray waxes and polishes on surfaces as they will leave silicone residue which may make future refinishing more difficult. Be sure to use the same type of polish consistently. Your furniture will appear cloudy or streaky if oil-based and wax-based polishes are interchanged.

    Over time, scratches from normal use may be noticed on furniture. These can be touched up with a scratch remover or special touch-up pens.